TECHNICAL SUPPORT SPECIALISTS (312 skatījumi)

Rīga, Elijas iela
29. maijs, 2018

Client Line builds software products that make enterprise-level Business Intelligence affordable. The team has solid experience in serving big clients by supporting their mission-critical systems. Over the past 18 years we have delivered large-scale projects for such clients as BMW, Coca-Cola, Scania and Berlitz.

TECHNICAL SUPPORT SPECIALISTS

 

If you have interests in areas of Information technologies, Data analysis and Customer support, we have a position that will allow you to learn on the job and become a part of the team supporting BMW Group systems.

Primary duties and responsibilities:

  • Handle incoming end-user requests (by phone / email / service request system);
  • Provide follow-up on incoming requests ( escalated ones);
  • Understand user problems or questions and assist in their resolution (in a timely manner and a polite way);
  • Resolve technical incidents using a ticket system (identifying problem / investigating / troubleshooting / providing workarounds / fixing / monitoring etc.);
  • Create and update Support team knowledge base and also update user documentation.

Technologies (mainly, but not exclusively):

  • SQL Server / Transact-SQL
  • SQL Server Reporting Services
  • Microsoft Dynamics CRM
  • Qlik Sense (BI analytical tool)
  • Microsoft Office
  • Atlassian products (Jira, Confluence, etc.)

Within a year You will have an opportunity to:

  • Gain experience in IT and become a key player in our dynamic team;
  • Become a leading expert in at least one of our currently supported IT-systems;
  • Suggest and implement your own ideas in current Systems and/or Reporting optimization;
  • Take part in the requirement analysis and identify the best ways of new project implementation (in System automation, Reporting, ETL Projects, DWH, System integration).

Requirements

  • You are passionate about IT technologies and like gaining new knowledge;
  • Student or Higher education (education in computer science will be considered as advantage);
  • Knowledge of SQL (at least equal to the following)
  • Excellent Russian (written and spoken);
  • Good English.

WE OFFER:

  • Challenging and interesting projects;
  • Competitive starting salary;
  • Additional performance-based bonuses;
  • Mobile phone and public transport expenses;
  • Growth-oriented working environment;
  • Opportunities to learn;
  • Colleagues who will help and guide you;
  • Informal work environment;
  • Small friendly team;
  • Tasty coffee and tea;
  • Office in the centre of Riga.

 

If this sounds like YOU then we will be waiting for your application!

Please send your CV and Cover letter by e-mail to hr@client-line.com


(Please note that we will only contact candidates who are invited for an interview.)

Deadline for applying:
30/06/2018

DARBA DEVĒJA Reģistrācijas Nr.: 40003451286